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Sr. Account Specialist 1

Responsibilities:

  • Manage the relationship with the studios, inclusive of all strategic and tactical responsibilities.
  • Consult and act on the client's behalf in understanding/communicating the customer's expectations and objectives
  • Responsible for development and presentation of all client facing information relative to their distribution needs
  • Be capable of managing projects: organization of various teams + meetings, regular publishing of status and all related customer communication
  • Possess fundamental knowledge of the customer contract and rate card, as well as be able to interpret and communicate pricing to the customer.
  • Additionally, have a thorough knowledge of all provided services: custom packaging, distribution and warehousing.
  • Be capable of speaking authoritatively on behalf of the organization. Escalate issues when necessary, and ensure that operational performance is in-line with commitments to the customer
  • Have an on-going drive to increase customer satisfaction and deepen the client relationship
  • Gain fundamental knowledge of the customer's business model, organization and objectives
  • Actively lead and communicate to the customer any service or quality related issues

 

Sales Order Management:                                                                                                   

  • Develop/publish order status updates to the customer                                                                           
  • Translate forecast information from client into distribution plans that meet the customer's requirements
  • Identify + document issues and concerns, assess feasible resolutions, present options and actively participate in solving any issues
  • Ensure on-time delivery meeting/beating all SLA criteria’s                                                                                  

 

Internal Management:                                                                                                                                 

  • Capable of providing leadership to the operations group relative to client expectations
  • Possess a willingness to work additional hours specific to seasonal and/or specific

 

Qualifications

  • Bachelor's degree (B.A.) from four-year college or university; or at least 5 years related account management experience and/or training; or equivalent combination of education and experience.
  • Must have excellent communication skills.
  • Must be proficient with MS Office Suite.
  • Prior experience utilizing warehouse management applications preferred, AS400/JBA experience in particular preferred.
  • Must be extremely detail oriented, able to effectively interface with others and must be experienced with inventory systems.
  • Reporting Skills, Thoroughness, Organization, Attention to Detail, Research Skills, Problem Solving, Customer Focus, Quality Focus, Proactive, Dependability, Microsoft Office (Primarily Excel)
  • May require the ability to lift 15 lbs. on occasions
  • Some warehouse functions 5 to 10% of the time (trips to the floor, product searches, etc...)

 

 

TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER

 

Technicolor complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.


Nearest Major Market: Memphis