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CDD - Customer Service Officer H/F

Temporary CDD contract - 9 months (maternity replacement)


Within Technicolor Connected Home Operations department and as part of EMEA/APAC customer services teams, the customer service officer will be responsible for:


Customer Service:


  • Coordinate relationship and ensure regular and efficient communication with customers and manufacturers.
  • Follow up orders from reception to final delivery
  • Prepare documents needed by customers
  • Optimize and manage physical flows of merchandise between manufactures and customers
  • Work in a narrow collaboration

=> Internally with sales, planning, finance.

=> Externally with warehouse and forwarders.




    • Prepare transport quotation by sea/air/rail
    • Follow-up of bookings for Technicolor shipments
    • Manage complaints and litigations
    • Be the main point of contact for our forwarders



The ideal candidate will have:

  • A master’s in supply-Chain or Logistics
  • At least 2 years’ experience in a similar position in a global environment
  • Strong knowledge in logistics, import-export flows and incoterms
  • Team Spirit
  • Good customer relationship
  • Fluent English
  • Good level of Excel and SAP
  • Knowledge of letter of credit process is a plus

Technicolor, a global technology leader in the media and entertainment sector, is at the forefront of digital innovation. Our world-class research and development labs enable us to dominate the market by providing advanced video services to content creators and distributors. Join us and get a chance to make an impact in a truly global business. Contribute to our unique business model where everyday art and creativity meet technology.
As an active and well-established player in the digital set-top box market, we have successfully defined and delivered Set-Top-Box products and solutions for more than 20 years.
We draw on our experience and expertise to select and recommend the state-of-the-art technology that best meets the needs of our customers.


Technicolor is committed to Diversity, Equity and Inclusion and will therefor equally consider all applications.